ABOUT THE COURSE

ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction.

Implementing a quality management system will help you:

• Assess the overall context ofyour organization to define who isaffected by your work and what theyexpect from you. This will enableyou to clearly state your objectivesandidentify new businessopportunities.

• Put your customers first, making sure you consistently meet their needs and exceed their expectations. This can lead to repeat custom, new clients and increased business for your organization.

• Work in a more efficient way as all your processes will be aligned and understood by everyone in the business or organization. This increases productivity and efficiency, bringing internal costs down