itil-expert
ABOUT THE COURSE
TIL imparts knowledge on developing the specialized organizational capabilities that deliver value to customers in the form of services. The Walt Disney Company, US Federal Government, IBM, WalMart, and several other big businesses use ITIL. Learn how you can gain knowledge and implement these principles for your professional growth.
The IT Expert Suite certification training tests a candidate’s knowledge across all the areas of ITIL®. The certificate is awarded to those who have a knowledge base in the ITIL® framework and ITIL® Best Practices.
Deliverables
Training
3 case studies
Books
CD's
Participation Certificate
Topics Covered
Planning, Protection & Optimisation
45 min
Sevice Offerings and Agreements
55 min
Release, Control & Validation
2 hours
Operational Support & Analysis
75 min
Service Strategy
45 min
Service Design
55 min
Service Transition
2 hours
Service Operation
60 min
Continual Service Improvement
75 min