Regular Track
Duration Time
100 Hours (60 days)


The CCENT (Cisco Certified Entry Networking Technician) qualification is an entry-level network support technician program from Cisco. Cisco CCENT certification courses provide the skills necessary to install, operate, and troubleshoot a small organization network infrastructure and to implement basic network security. NetCom Learning opens the door to professional growth for networking professionals through extensive and advanced CCENT certification exam training conducted by certified instructors. The CCENT course online and through ILT covers networking basics, wireless concepts, security fundamentals, WAN technologies, and routing and switching essentials. The ICND1 and ICND2 training courses enable aspirants to earn certification, which is the first step towards achieving CCNA.


642 - 832 Cisco Certified Network Professional

Troubleshooting and Maintaining Cisco IP Networks is a qualifying exam for the Cisco Certified Network Professional CCNP, certification. The TSHOOT 642-832 exam will certify that the successful candidate has important knowledge and skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.

Duration: 135 minutes
Number of Question: 35-40
Passing Score: -
Format: Multiple choices


Valid Cisco CCNA certification or any Cisco CCIE certification can act as a prerequisite.

The duration for Cisco Certified Network Professional (CCNP Tshoot):

Regular Track:60 Hours (30 Days)
Fast Track: 60 Hours (30 Days)
Exam Duration: 135 Minutes

Topics Covered

Maintain and monitor network performance

Module 01: Develop a plan to monitor and manage a network
Module 02: Perform network monitoring using IOS tools
Module 03: Perform routine IOS device maintenance
Module 04: Isolate sub-optimal internetwork operation at the correctly defined OSI Model layer

Multi Protocol system networks

Module 01: Troubleshoot EIGRP
Module 02: Troubleshoot OSPF
Module 03: Troubleshoot eBGP
Module 04: Troubleshoot routing redistribution solution
Module 05: Troubleshoot a DHCP client and server solution
Module 06: Troubleshoot NAT
Module 07: Troubleshoot first hop redundancy protocols
Module 08: Troubleshoot IPv6 routing
Module 09: Troubleshoot IPv6 and IPv4 interoperability
Module 10: Troubleshoot switch-to-switch connectivity for the VLAN based solution
Module 11: Troubleshoot loop prevention for the VLAN based solution
Module 12: Troubleshoot Access Ports for the VLAN based solution
Module 13: Troubleshoot private VLANS
Module 14: Troubleshoot port security
Module 15: Troubleshoot general switch security
Module 16: Troubleshoot VACLs and PACLs
Module 17: Troubleshoot switch virtual interfaces (SVIs)
Module 18: Troubleshoot switch supervisor redundancy
Module 19: Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
Module 20: Troubleshoot a VoIP support solution
Module 21: Troubleshoot a video support solution
Module 22: Troubleshoot Layer 3 Security
Module 23: Troubleshoot issues related to ACLs used to secure access to Cisco routers
Module 24: Troubleshoot configuration issues related to accessing the AAA server for authentication purposes
Module 25: Troubleshoot security issues related to IOS services (i.e.,finger, NTP, HTTP, FTP, RCP etc.)