selva rathinam
Regular Track
Duration Time
14 days


ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.

ITIL Foundation training from Redback is the first step the in the ITIL certification path and is designed to ensure you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management, including ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.


3 case studies
Participation Certificate

Topics Covered

Introduction to service management 45 min
Principles of IT Service Management 55 min
Challenges in Service Management 2 hours
RACI Model 75 min
Service Strategy Concepts 45 min
Key concepts in service design 55 min
Major Aspects of Service Design 2 hours
Service Catalogue Management-Overview 60 min
Service Catalogue Management Two View Structure 75 min
Service Catalogue Management Three View Structure 60 min
Role of Service Catalogue Manager 75 min
Service Level Management Designing SLA Structures 45 min
Service Improvement Program 55 min
Interfaces To Service Level Management 2 hours
Information Security Framework 60 min
Introduction to Continual Service Improvement 75 min
CSI and Organisational Change 2 hours
Service Measurement 60 min
CSI-Measurement and Metrics 60 min
CSF and KPI-Examples 60 min
Final Review Questions 60 min